AN APPRAISAL OF THE IMPACT OF INCENTIVE PACKAGE ON WORKERS’ PERFORMANCE IN COMMUNICATION INDUSTRY (A STUDY OF NITEL ABAKALIKI)

PROJECT TOPIC- AN APPRAISAL OF THE IMPACT OF INCENTIVE PACKAGE ON WORKERS’ PERFORMANCE IN COMMUNICATION INDUSTRY  (A STUDY OF NITEL ABAKALIKI)

CHAPTER ONE

INTRODUCTION

  • Background of study

An organisation like communication industry is an artificial creation, an abstract entity which relies on its human components for its effectiveness, efficiency and productivity. This means that the effectiveness, efficiency and profitability of the industry towards achieving its goals depend on the effectiveness and efficiency of its human components, that is, its workers or employees.

This being the case, every organisation therefore tries to apply politicise and practices that encourage, spice and rouse its workers towards higher performance, greater efficiency and maximum effectiveness as this will in turn, enhance the successful and effective realization of the organisation’s goals. This application of principles, policies and practices that will spur the workers to greater productivity is known as motivation.

Meanwhile, incentives are important tools of motivation and they convert individual initiatives and ability into increased productivity. The provision of adequate incentives is one of the ways the management of industries may positively influence the workers’ performance. According to blunt (1963) without this active intervention by management, people would be passive even to organisational goals.

They must therefore be persuaded, rewarded, controlled and their activities directed… we often sum it up by saying that management consists of getting things done through people. The work is focused on how to persuade people to do things by rewarding them with adequate incentives and benefits, and the impact and essence of incentives on workers’ performance in industries.

The example of incentives and benefits which organisations may provide to motivate the workers include: transport and travelling allowances, housing allowance and rent subsidies, commission, bonuses, paid medical and health expenses, retirement benefits and pension, scholarship  scheme, utility allowances, meal/lunch subsidies, long-time service award and overtime pay. Others include suitable working environment, job security, praise and appreciation, and provision of recreational incentives. Detailed of the above shall be discussed in the next chapter.   

1.2   historical background of nitel abakaliki

Ebonyi State was a part of the former Abia and Enugu State with its state capital at Abakaliki. Before its creation, Abakaliki was using telephone lines that went through the railway lines in form of extend circuits. In 1978, during Murtala Mohammed regime, some telephone lines were built to replace the extended circuits and these lines have been in use in Abakaliki and Afikpo even when Ebonyi State was created in 1996, it was last six years (2000) that more 200 lines were approved to complement the efforts of the other lines.

PROJECT TOPIC- AN APPRAISAL OF THE IMPACT OF INCENTIVE PACKAGE ON WORKERS’ PERFORMANCE IN COMMUNICATION INDUSTRY  (A STUDY OF NITEL ABAKALIKI)

  1.3   statement of problem

Most industries in Nigeria are seen choked with myriad of problems, which render them ineffective in the achievement of the goals, and target for which they are established. When workers are not adequately motivated through incentives their productivity tends to fall below expectations and the workers will also indulge in certain sharp practices that are inimical to organisational goals.

The organisations where dissatisfied and demoralized workers work, record high absenteeism, truancy and corrupt practices. The organisation may also be experiencing a lot of strikes, sit-at-home and other industrial disharmonies. The managers of industries therefore need to consider seriously how they can get the best from their workers by the provision of incentives or where incentives already exist, how to effectively implement them.

But if the industry workers need incentives to spur him to greater productivity, what sort of incentives does he prefer as individual values differ. While some people will want financial reward or incentives, will the workers stay on at his job in the industries without working for other jobs elsewhere? The above questions and more represent the problem this work is set to tackle and these questions determine the focus and direction of the workers.

Besides, the following research subhead are asked:

  1. Can motivating the Nigerian workers lead to an increased productivity through the incentives?
  2. Does the lack of incentives contribute to low productivity in communication industries?
  • Can motivating the Nigerian workers spur them to achieve or surpass a predetermined standard?
  1. What effect does the provision of incentives have on the workers?

  1.4   objective of the study

This research takes up the challenges of probing into the nature of motivation by various types of incentives. It seeks to explore the impact and essence of incentives on productivity or performance of workers and in this, the researcher wishes:

  1. To assess the motivational policy of NITEL Abakaliki especially through the principles and application of incentives.
  2. To determine how poor incentive of workers affect their output or productivity.
  1. To make recommendations that may encourage industries to design effective incentives policies in order to enhance workers’ performance.
    •    significance of the study

In this era of economic down turn and low productivity in our industries, conscientious and motivated worker is indispensable if productivity is to be increased. Lack of motivation through incentive creates low performance, apathy, disillusionment and negative emotions. A good manager and caring government will therefore be interested in finding the way to motivate the workers and achieve higher performance.

This research is especially important to managers of industries who wish to get the best out of their workers. The government who sets up industries will find this research useful in conducting their consultancy services as this work provides them with clear motivational principles. This research will also help Nigerian workers to gain a more sound living and greater willingness to help the organisation to which the workers belong.

It would also help to develop the workers’ hidden talents, which brings improvement in the workers’ life. If this motivational benefit is being applied in our various industries, it will thus enhance the workers to become more worthy members of society through mental, physical, social and emotional alertness.

  1.6   hypotheses

For the purpose of this research, the following hypotheses have been formulated for the study:

  1. The performance of workers is not positively affected by the incentives packages they received.
  2. Workers do not prefer financial incentives to non-financial incentives.
  • The change of job by workers is not positively affected by the incentives packages they received.
  1. Workers do not change job due to non-provision of incentives.

  1.7   scope of the study

This study is limited only to the employees of Nigerian telecommunication Abakaliki. Also with reference to similarities and differences on how Nigerian telecommunication (Abakaliki) operate and motivates their workers through incentive package.

  •    limitation of the study
  1. This research was carried out at Nigerian telecommunication Abakaliki office, therefore only the workers there were involved in the research.
  2. Inadequate data from Nigerian telecommunication (Abakaliki) management, inability of the respondents to say the exact position of the organisation as a result of indictment or possible sack.
  • Apart from financial problems, the other limitations, which affected this research, was posed by the unavailability of current texts, journals and magazines in the libraries visited. The result is that most recent development in the field could not be discovered on existing literature.
  1. Another limitation is the problem of consistent power failure by NEPA and the activities of armed robbery in school.

  1.9   operational definition of key concepts

  1. Incentives: An incentive is something given to a workers to motivate him to work harder and achieve greater performance. It may be financial or non-financial incentives. It includes valuable services rendered to the worker by his employer. In some other cases, incentive plans may be tied to the productivity of groups or profitability of the total organisation. Incentives are generally used as motivating factors. It implies that with incentive packages to workers it leads them to high performance.
  2. Performance: Performance is the productivity of workers with the ambition of getting better reward from the employers in the organisation, that is the ability of the worker to do his work so well that the objectives or goals of his employers will be achieved.
  3. Appraisal: Appraisal is viewed as the privacy means of managing employee performance and evaluating the quality, character and status of the worker through incentive provision. Appraisal also means individual performance or accessing individual performance. It can occur as ability of work or quality of performance, house keeping, activity conduct and above it reduces bias in an organisation.
  4. Industry: An industry can be said to be a company substantially owned and controlled by government or an individual, which provides goods and services to the society. An industry cannot achieve the goods or services provided to the people without workers in the industry and this is achieved through workers by providing adequate incentives. This is more discussed in chapter two.

PROJECT TOPIC- AN APPRAISAL OF THE IMPACT OF INCENTIVE PACKAGE ON WORKERS’ PERFORMANCE IN COMMUNICATION INDUSTRY  (A STUDY OF NITEL ABAKALIKI)

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