EXTENT CONSUMERS APPRECIATE THEIR RIGHTS AS ENSHRINED IN THE CONSUMER PROTECTION COUNCIL DECREE NO. 66 OF 1992

PROJECT TOPIC- EXTENT CONSUMERS APPRECIATE THEIR RIGHTS AS ENSHRINED IN THE CONSUMER PROTECTION COUNCIL DECREE NO. 66 OF 1992                            

 CHAPTER ONE

INTRODUCTION

1.1      BACKGROUND OF THE STUDY

Agbonifoh, Ogwo and Nnolim (1998) noted that Consumerism is the latest development in consumer awareness of, and insistence on, their rights as consumers. It represents a powerful influence on government to legislate, protect, promote, and guarantee rights in the dealings between consumer and the business community. Consumerism operates through the activities of organized public interest and consumer association: such as; Consumer Protection Association of Nigeria (CPAN) which was formed in September 1980 with the following objectives.

(a)        Promoting and stimulating Consumers, interest and awareness in the goals and services they buy.

(b)        Serving as a clearing house for consumer complaints and assisting them to seek redress where there are disputes regarding goods and services purchased. Nigerian Consumers are exploited by the seller or Manufacturer of Products and services.

Protection of the consumer was initially termed consumerism, i.e. the protection of interest of buyers of goods and services against defective, poor quality and dangerous products. The total effect of all these are injurious losses and damages to Nigerian Consumers.

Government has made some efforts to protect consumers through various legislation and the establishment of consumer protection agencies. But the administration of these law and bodies seem to have been ineffective. Therefore, the recent establishment of consumer protection agencies; such as consumer Protection Council (Decree No. 66 of 1992), National Agency for Food and Drug Administration and Control (Decree No. 15 of 1993), and Standard Organization of Nigeria (Amendment Decree 1990) helps to a great extent in protecting consumer’s interest.

The agencies formulate, co-ordinate and enforce policies in the area of consumer protection. They conduct research into Consumer Problems and available products and disseminate information needed to help consumers make informed choices and to seek redress promptly and at minimal costs.

Monye (2009) stated that irrespective of whatever welfarist orientations that government and business organizations may have towards consumers, consumerism has a vital role to play in the delivery of a standard of living. Social clubs, thrift and saving associations, consumers’ co-operative societies labour unions can assume the role of consumer organizations. This role consists of aiding members to make wise choices in the market, educating them on how to help enforce government consumer protection laws by staying within the limits of the law.

Finally, the researcher is motivated to carry out this study based on finding that consumer’s protection agencies are ineffective to protect the interest of Nigerian consumers. This is as a result of appointment of unqualified person as a Chairman of state Consumer Protection Committee by the Governor.

PROJECT TOPIC- EXTENT CONSUMERS APPRECIATE THEIR RIGHTS AS ENSHRINED IN THE CONSUMER PROTECTION COUNCIL DECREE NO. 66 OF 1992

1.2   STATEMETN OF THE PROBLEM.

The major problem of this study relates to observation that Consumer Protection Laws have been passed but they appear to be ineffectively implemented. The impact of the Consumer Protection Council, National Agency for Food and Drug Administration and Control and Standard Organization of Nigeria is not being sufficiently felt by Consumers. Sometimes, foods unfit for human Consumption are seized by Protection agencies. But later, the same product that we fake and adulterated, still find their way back to the market.

The minor problems include:

(a) Dormancy of the press: The dormancy of the press in this regard has helped the business Community to suppress and exploit Consumers. A press that is alert and fearless can help in the education of consumers and in checking the excesses of business.

(b) Consumers Lack Knowledge about the products they buy: They are unable to judge product quality and do not know their rights as buyers. Consumers are deceived into buying poor quality products. Even those who know their rights might not be able to seek redress either because of the anticipated high cost or because they do not know the procedure to file a complaint to the relevant agency. Consequently, most people are deceived and would unknowingly accept made in-Nigeria Products for imported ones.

(Agbonifoh et al, 1998)

The researcher find out at New Market Enugu, that some consumers are deceived and accept made in Nigeria shoe for imported shoe.

1.3   RESEARCH QUESTIONS

The researcher formulates the following research questions to carry out this investigation understudy.

  1. To what extent are consumers aware of the provision of the consumer protection council Decree No. 66 of 1992?
  2. To what extent is the Consumer Protection Council effectively in reaching out to Consumers to educate them concerning their rights?
  3. How could Nigeria Consumers unite themselves so as to pursue their rights against unfair practices of manufacturer or service provider?

1.4      OBJECTIVES OF THE STUDY

The general objectives of the study is to investigate the extent that consumers appreciate their rights as enshrined in the consumer protection council decree No. 66 of 1992.

 

Specific objectives include:

  1. To determine the extent of Consumer awareness of the Provision of the Consumer Protection Council Decree No. 66 of 1992.
  2. To ascertain the extent of effectiveness of the Consumer Protection Council in reaching out to Consumers, to educate them concerning their rights.
  3. To determine the ways by which Nigerian Consumers unite themselves so as to pursue their right against unfair practices of manufacturers or service provided.

1.5          RESEARCH HYPOTHESES

Following the objectives of the study the researcher formulate the research hypothesis as follows:

HO:     Consumers are not aware of the provision of the Consumer Protection Council Decree No. 66 of 1992.

HI:    Consumer are aware of the provision of the Consumer Protection Council Decree No. 66 of 1992.

HO:       Consumer Protection Council is not effective in reaching out to consumers, to educate them concerning their rights.

H2:       Consumer Protection Council is effective in reaching out to Consumers, to educate them concerning their rights.

HO:       Nigerian Consumers do not unite themselves so as to pursue their rights against unfair practices of manufacturer or service provided.

H3:       Nigerian Consumers unite themselves so as to pursue their rights against unfair practices of manufacturer or service provided.

1.6        SIGNIFICANCE OF THE STUDY:

The study has exposed the researcher to several consumer rights which was provided in Consumer Protection Council Decree No. 66 of 1992. It was also great importance to researcher by knowing the procedure to file a complaint to the consumer Protection Council.

The researcher will be of immense value to the Consumer Protection Council to assess their Performance and improve in the area of weakness and lapses. It will also be beneficial to consumers by educating them on how to seek redress when cheated, exploited, deceived by seller and other services providers.

The Research exposed marketers to know that it will be held liable for damages if a product placed on the market caused injury  while the injured person or persons was using the product for the purpose for which it was in tended.

Furthermore, the study will benefit government as it will give them opportunity to assess the performance of consumer protection Agencies.mer PRotection dure to file a complaint to the consumer Protection Council.

Pro

1.7.    SCOPE OF THE STUDY

The scope of this research is limited to information gathered from consumers from Enugu urban. It also limit to the information gathered from Consumer Protection Council Enugu State. The study covers the period of 2006 – 2011. The researcher gathered information from both the primary and secondary sources for the purpose of this study.

1.8   LIMITATION OF THE STUDY:

In the course of this study, the work cannot be conducted without, facing some limitations:

i.  Lack of relevant data: Relevant data are not available. The few that are available are not up to date.

Okeke (2005) stated that poor attitude of Nigerian workers towards work, especially in government establishment has brought about perennial law productivity. The staff of the consumer protection council have always fallen behind in the Computation of available data.

ii. Finance and Time: There was also a limited financial resources at the researchers disposal. Time was constraint in this study and the Researcher could only spare little time due to other pressing needs.

The Researcher overcome these limitations by gathered information from various libraries and offices, such as Management Science Library Ebsu, Ebonyi, State Library, National Library Enugu, Interviews, internet and Consumer Protection Council Enugu, Enugu State.

Researcher was also assisted by parent, friends and well-wishers with finance to complete this study. And also researcher spare more time to ensure the success of the research.

PROJECT TOPIC- EXTENT CONSUMERS APPRECIATE THEIR RIGHTS AS ENSHRINED IN THE CONSUMER PROTECTION COUNCIL DECREE NO. 66 OF 1992

 

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