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This research project is on “the impact of training and development on worker’s productivity” a case study of Coca-Cola Nigeria Bottling Company Plc, Benin City. The objectives of the study include to establish or to examine the relationship between manpower training and worker’s productivity. It will also go further to investigate whether training is a very important motivator that spurs employees to higher performance. The research was carried out using both primary and secondary sources of data. The primary sources used are personal observation and questionnaires. At the end of the study, one of the finding was that there is a significant relationship between workers’ productivity and manpower training. Based on the findings, it was concluded that manpower training has an impact on worker’s productivity. Among the recommendations are that planned training programmes should include both training to increase skills in performing specific tasks and giving education to increase general knowledge and real understanding of organization’s objectives. Another recommendation is that management should emphasized on the job content in their training schedules. Finally, it was recommended that orientation and induction courses should be given to new entrant.



  • Background to the study

Training and development have been identified as tools that systematically prepare and improve worker’s performance on job and also prepare the individuals employees for broader role in the organization. The challenges which seem to have dominated management agenda for several years will ultimately determine the performance of organizations. Furthermore, it will determine the fibbers of society and quality of worker’s life in every organization.

Organizations property does not only grow out of its investment in capital and entrepreneurial skills, but importantly in developing it’s human resources. Employees are viewed as the most valuable resources of an organization and numbers of observation can be drawn from one basic premises on the ways of treating people and motivating them for higher performance.

Moreover, from an organization perspective, productivity improvement is the only source of increasing organization’s wealth. It is because a better productive use of resources reduces waste and customer services. More responsive customers’ services increase cash flow, return on investment (ROI) and high profit. The higher performing organizations of the industrialized countries instill, the relentless impulse for continuous improvement into their process and system.

Fast learning is a defining character and prerequisite for these enterprises that operate at high speed, without crashing, training and development is a management strategy that enables the organization to continuously test it’s capabilities and identify opportunities that will lead to the adoption of the best practices so that it can push continuously towards every high performance level. Be that as it may, the concept of training and development is the solution to productivity problem facing organization today.

In the critical area of technology advancement and better workforce cannot be underestimated. On the note, training will be viewed as an investment in human resources which would be ultimately provide many important benefits and returns. It is in an attempt of getting more insight into this, that the researcher choose this topic, “the impact of training and development on worker’s productivity”, using Nigeria Bottling Company as a case study.

  • Statement of the Problem

One of the greatest challenges facing today’s manager is on how to raise the productivity of workers in an organization especially on their current knowledge and skills.


  • Objectives of the Study

The objectives of the study are as follows:

  1. To find out if employees training and development has impact on productivity of employees.
  2. To find out the training needs for various categories of workers in the organization.
  • To find out the special class of workers that need training programmes by organization so as to justify the valve of training.
  1. To determine if the amount budgeted for training programmes by organizations are worth the value of training.
    • Research Questions

For the purpose of this study, the following questions have been raised, viz:

  1. Is there need for evaluating industrial training and development?
  2. Why is it necessary to identify training needs for various categories of personnel?
  • Who is to be trained?
  1. Is there any importance in making fund available by the employer for employees’ development?
    • Statement of Hypothesis

Hypothesis I

H0:   Industrial training and development do not affect worker’s productivity.

H1:   Industrial training and development affects worker’s productivity.

Hypothesis II

H0:   Lack of funds do not cause constrain to worker’s training and development.

H1:   Lack of funds causes constrain to worker’s training and development.

Hypothesis III

H0:   The basic problem of training does not identify the needs of various categories of personnel.

H1:   The basic problem of training identifies the needs of various categories of personnel.

  • Scope of the Study

The study is using Nigeria Bottling Company Plc, makers of Coca-Cola in Benin City as a case study.

The issues covered include training needs of workers, evaluation of training needs method of training, purpose of training programmes and benefits of personnel training and development such as reinforcement theory also covered by the study.

  • Significance Of The Study

The research “the impact of training and development of worker’s productivity” is of significance to managers of organization trainers of all categories of workforce and those in academics. This is because the study is carefully undertaken to ensure empirical investigation into the causes as well as the essence of training and development of worker’s productivity using Nigeria Bottling Company Plc, maker of Coca-Cola in Benin City as a case study.  

  • Limitations of the Study

The researcher’s major challenges and constraints was unavailability of current, accurate data was also a problem for the researcher.

  • Operational Definition of Terms

For the purpose of understanding and comprehension of this project work, some of the variable concept or terms used in the writing of this work are defined and used in the work below:

  1. Productivity: In this study is the measure of the output of goods and services in relation to the input or labour via training and development.
  2. Investment: Is the amount of resources expended on employee for the purpose of improving performance through training and development.
  • Training: Is a plan and systematic way of altering behavior or order to prepare an employee performance on job.
  1. Development: In this study is any structural activity that prepares an employee for a broader role in the company.
  2. Company: Is a voluntary association of person formed for the purpose of doing business.
  3. Motivation: Describes ways in which managers promote productivity in their employees.

Resources: Is a stock of supply of money, material, staff and other assets that can be drawn on by a person or organization in order to function effectively.


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