Our Blog

List of recently published project topics and materials

PROJECT TOPIC: THE USE OF INFORMATION AND COMMUNICATION TECHNOLOGY TO EFFECT SERVICE DELIVERY BY BANKS IN NIGERIA

 

THE USE OF INFORMATION AND COMMUNICATION TECHNOLOGY TO EFFECT SERVICE DELIVERY BY BANKS IN NIGERIA

 

 

 Abstract

This research was carried out to examine the effective service delivery by banks in Nigeria through the use of (ICT). There have been series of assumption that the use of information and communication technology has greatly enhanced the output of the banking sector in Nigeria. It is in a bid to confirm these assumptions that the researcher carried out this study. Questionnaire was the instrument used to collect data from respondents with a sample size of one hundred staffs from Zenith bank in Nigeria; information was also sought from textbooks and journals. Based on the analysis of data, it was revealed that the use of information and communication technology has really enhanced the effective service delivery in the banking sector. It was also revealed that training of bank workers on the usage of information and communication technology increased the prospects of workers. Therefore workers should be trained in the cause of information and communication technology equipment. Finally, it was recommended that the banking sector in Nigeria should procure information and communication technology to enhance workers performance and efficient delivery of services.

 

CHAPTER ONE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

\

Background of the Study

Information and communication technology (ICT) is an instruction technology to enhance the effective service delivery by banks in Nigeria; it is the application of organized or scientific knowledge to practical tasks of using the system. According to Akinola and Aremu, (2000) instructional technologies incorporate the tools and making present support to reinforce the usage of this system. Technology in this respect involves broad based technology including it methods, management and it applications, that support the creation, storage, manipulation and communication of information on Zenith bank employees. An information and communication technology (ICT) tool includes the following.

  1. Computer i.e. keyboard
  2. Audio visual i.e. Television, video, games, telephone, radio cassette.

iii.    Internet printed materials i.e. pictures, chats, all these tools plays a vital and control role on information and communication technology (ICT) on Zenith Bank employees.

Meyer (1997) sees information and communication technology (ICT) as “the hardware, software, telecommunication technology, human skills and intellectual content that enable the study, design, development, implementation, support, management or use of intellectual expressions. This includes data, knowledge and languages in all digital, print, audio and visual formats.

Conclusively UNESCO (2000) states that information and communication technology (ICT) Can simply be defined as the “Scientific” technology and engineering disciplines and management techniques used in information handling and processing. The emergence of information technology deeply relates with the information and technology (ICT), this technology in banks otherwise known as electronic banking (E-Banking), started in the late sixties when electronic banking stormed the British banking scene. Nigeria stated the long tortuous journey in November 1990 when societal General Bank launched her automated teller machine (ATM). The need for efficiency in productivity increased profit and good banking practices are some of the major factors that led to the emergence of information and communication technology (ICT).

Apart from helping to increase the effectiveness of banking practice in terms of job interest, job challenges and expanding its nature, it has also revolutionized business organization in the areas of data processing and information processing.

Based on the advent of information and communication technology in business organization and in the Zenith Banking system, the researcher intends to look at the effective service delivery by banks in Nigeria, through the use of information and communication technology (ICT).\

 

 

THE USE OF INFORMATION AND COMMUNICATION TECHNOLOGY TO EFFECT SERVICE DELIVERY BY BANKS IN NIGERIA

 

 

 

1.2   Statement of Problem

There are numerous and enormous benefits attached to information and communication technology (ICT), Such as accurate maintenance of customer’s account, fast accessing of customers account balance fast and accurate computation of bank changes, enhanced communication and above all the elimination of long queues in the banking hall, Banking from home through the use of internets and telephone reduce the storage space, therefore few people use the bank thereby reducing employees and staff of the bank. Unfortunately evidence has shown that the Nigeria E-banking services remain highly inconvenient to customers. Then what is the problem of our computerized banks. Are the personnel congestion often seen at bank counters, where does the problem lies in our computerized banking service? It is in this light that researchers wish to find out the effective service delivery by banks in Nigeria through the use of information and communication technology (ICT).

 

THE USE OF INFORMATION AND COMMUNICATION TECHNOLOGY TO EFFECT SERVICE DELIVERY BY BANKS IN NIGERIA

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TO GET THE FULL PROJECT TOPIC AND MATERIAL DELIVERED TO YOUR INBOX OR DOWNLOAD INSTANTLY, PAY N5000 Via: BANK
BANKACCOUNT NAME
ACCOUNT NUMBER
DIAMOND BANK
FREEMANBIZ COMMUNICATION
007 031 2905
FIDELITY BANK
FREEMANBIZ COMMUNICATION
560 028 4107
GTBFREEMANBIZ COMMUNICATION013 772 5121
ZENITH BANK
FREEMANBIZ COMMUNICATION
101 326 3297
OR Pay Online with ATMAfter Payment, you can use the chat app at the right-hand side of your browser to download the material immediately or Text Name, Title of the project paid for, your email address to 08060755653.Do you prefer paying with Bitcoin, Ethereum, Bitcoin Cash or LiteCoin?

Hits: 35

Was the material helpful? Comment below. Need the material? Call 08060755653.

This site uses Akismet to reduce spam. Learn how your comment data is processed.